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WE ARE ICE
INSURANCE COLLECTION EXECUTIVES
An association for today’s leaders in premium insurance collections 
OUR MISSION, VALUES & LEADERSHIP

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Virtual Roundtable
Benchmarking Committee Virtual Roundtable
On June 26, 2018, the Benchmarking Committee hosted a Virtual Roundtable around the topics of Payment Strategy & Customer Experience. The discussion was presented by a panel including Benchmarking Committee Chair, Debbie Schmaltz, of The Hartford and Member, Jessica Campbell, of Farmers Insurance. The panel also featured Angela Hearst, Senior Learning and Development Specialist, at Farmers Insurance. Over 100 ICE members and their peers participated in a session that included live-polling, chat discussions, and open conversations around the opportunities and challenges organizations are facing in their customer experience & payment strategy. The discussion also featured several key questions/results from the May 2018 joint TRMA/ICE Partnership Rapid Survey.
 
The Benchmarking Committee strongly encourages everyone to keep an eye out for our next Virtual Roundtable where we hope to have another engaging hour long discussion that will benefit our members and their companies!
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2018 Self-Service Survey is Now Available
In October 2018, the Benchmarking Committee distributed a Self-Service Survey with the aim of providing member companies with a snapshot of industry practices around online service tools and capabilities. To access the results, please visit the Benchmarking Data page for more information. 
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2018 ICE Conference
The 2018 ICE Conference will be held at the Gaylord National Resort National in Maryland.  The conference will be held October 22nd - 24th.

   
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Become A Member
If you are interested in becoming an ICE member, please take a moment to fill out an application. 

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Testimonials

"As a result of my involvement with ICE for the past seven years, I have grown professionally.  Progressive has also seen a return on its membership investment.  We’ve identified new vendor partners and system solutions, benefited from best practice sharing, and learned about how best to navigate regulation and complex processes.  Colleagues have participated in webinars, attended conferences, and participated in benchmarking."  ~ Katherine Thomas - Progressive Insurance

"Joining ICE has been unbelievably helpful to me and to my role at Berkley Oil & Gas. Having access to the ICE website is a huge benefit for me and my company because I can ask questions about industry best practices and issues. ICE members are very responsive and a group of experienced professionals that love to share their knowledge about the industry. ICE Conferences are a great forum to learn about the latest and most up to date industry trends and networking. I am very happy to be part of this amazing group of professionals." ~ Felix Gonzalez - Berkley Oil & Gas

"The opportunity to build strong relationships with other carriers, to share best practices with industry peers, and take advantage of information on the ICE website has been invaluable to me over the course of my eight-year ICE membership.  Through ICE, I’ve expanded my business and professional network which has allowed me to learn from others in order to improve not only my personal, but also my overall company’s performance results.  The annual conference is always a memorable highlight providing industry knowledge, networking, and benchmarking opportunities." ~ Linda Bailis - Chubb