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Education Committee

The mission of the Education Committee shall be to fulfill the needs of the members by making quality and diverse educational opportunities available to as many members of the association as possible. To that end, the Education Committee is responsible for development and delivery of training programs for the Billing and Collection professionals.
Committee Chair:
Maura McGarry
Phone: (617) 328-2911
Committee Co-Chair
Ryan Roell  
Phone: (503) 373-8420


Scott Humphrey - Zurich

Jackie Kotevski - AIG

Donelle Lang - Nationwide
Mark Parenteau - Liberty Mutual

Brian Parotto -Zurich

Jean Ross - Nationwide
Joan Shaw-Maingrette - Chubb

Jennifer White - AIG

Click Here for Full Committee Details

Goals for 2021

  • Promote ICE Receivable Management Professional Designations
    • Increase awareness of the program by creating and communicating a value proposition for the certification
    • Manage incentive and award program; Leverage donated funds to reward member recipients
  • Leverage ICE website for news and publications throughout year.
  • Deliver 2 – 3 quality ICE Webinars focused on advancing industry topics.
  • Collaborate with other ICE committees to align on key topics.
  • Maintain ongoing Website updates for the Education Program design.
  • Conference planning and Education Committee involvement.
  • Participate in Question of the Month/Surveys.
  • Recruit for Education Committee, continually improving our talent and footprint.

ICE Professional Designation Program!

The ICE Education Committee developed curricula for member companies to support the professional development of their collection and receivable management employees.

The committee developed course requirements for a professional designation called The ICE Certificate of Business Excellence, or ICE CuBE. The Certificate requires the completion of required and elective courses from an insurance, finance, and business skill module.

ICE offers a robust program delivering proven knowledge solutions that drive powerful business results for the collection and billing industry. This is a wonderful opportunity for our business partners and service providers to enrich their staff's career development.

Access the document listed in the program link on this page to see the qualifying courses. Both member and non-member companies are eligible to participate and earn the Certificate with the following provisions for non-member companies:
  • Non-member companies will be charged an administrative fee of $100 to cover reviewing and processing when submitting an application for an employee completing the ICE CuBE.
  • Non-member companies will not be eligible for the Training Incentive award; this is a member company award only.

Education Training Incentive Award

The ICE Education Committee is offering a $500 training incentive award for the next FIVE – 2021 Education Program recipients of the ICE Certificate of Business Excellence (CuBE).

This award provides an extra incentive for your participation and career growth. To be eligible for the award, submit documentation to show evidence of successful completion using the Program Completion Form.

ICE issues a certificate to the member company to present to their employee. The certificates are recognized and valued within the insurance industry. If you have not earned one yet, the time is now! This training incentive award is funded by Brown & Joseph to encourage and reward education program participants.

Thank you Brown & Joseph for financing this incentive!

Contact with any questions you may have about the program.