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Take a look at our question of the month for November: Do you have any installment plan restrictions based on past payment history?

View answers for commercial and personal lines in the Direct Bill Commercial and Direct Bill Personal categories on the Question of the Month page.

The results of the ICE/TRMA joint survey on Managing Late Payments and Collections has been posted on the Benchmarking Committee page of the website. The survey compares our results to those of Telecommunications and Utility industries practices.

On behalf of the ICE Board of Directors, as ICE Secretary I am pleased to make the following announcement:

Attendees at our 2017 conference learned of Ken Godfrey’s intention to retire from his position as ICE Executive Director effective November 30, 2018. Ken was the first Executive Director of ICE and has served in that capacity for over 15 years. Ken was instrumental in the original establishment of ICE as a non-profit association and has enthusiastically served the ICE Board and its membership ever since. Additionally, Ken has become a valuable business partner and friend to ICE’s many exhibitor partners who are important allies to the success of our association.

We’re pleased to announce that Gary Woodring, currently serving his second term as ICE President, has been selected to become the new Executive Director of ICE. Gary formalized his candidacy with the Board simultaneous to his recently announced retirement from Chubb. Click the arrow to the right t