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Take a look at our questions of the month for April:

Commercial Lines: For customers on repetitive electronic payment, will you electronically draw for the final audit?

Personal Lines: Do you allow customers to reinstate online within a certain time frame?

View answers for commercial and personal lines in the Premium Audit and Cancellation Practices category on the Question of the Month page.

Progressive Insurance has asked ICE board member Katherine Thomas to assume an exciting new role focusing on automation technology. This change in discipline necessitates a move out of the billing and collections discipline. ICE congratulates Katherine on her new role.

Please welcome Maura McGarry as Chair and Ryan Roell as Co-Chair of the Education Committee! Maura, Operations Manager, Arbella Insurance Group, attended her first ICE conference in 2009. Following that event, she immediately joined the Education Committee where she has assisted ICE deliver its educational endeavors for over 9 years.

Ryan, Billing Supervisor, SAIF Corporation, attended his first ICE conference in 2016. Following that event, he immediately joined the Education Committee where he has assisted ICE deliver its educational endeavors for the past three years.

Thank you both for stepping up and taking on leadership positions on the committee!

In October 2018, the Benchmarking Committee distributed a Self-Service Survey with the aim of providing member companies with a snapshot of industry practices around online service tools and capabilities. To access the results, please visit the Benchmarking Data page for more information.

The results of the ICE/TRMA joint survey on Managing Late Payments and Collections has been posted on the Benchmarking Committee page of the website. The survey compares our results to those of Telecommunications and Utility industries practices.

On behalf of the ICE Board of Directors, as ICE Secretary I am pleased to make the following announcement:

Attendees at our 2017 conference learned of Ken Godfrey’s intention to retire from his position as ICE Executive Director effective November 30, 2018. Ken was the first Executive Director of ICE and has served in that capacity for over 15 years. Ken was instrumental in the original establishment of ICE as a non-profit association and has enthusiastically served the ICE Board and its membership ever since. Additionally, Ken has become a valuable business partner and friend to ICE’s many exhibitor partners who are important allies to the success of our association.

We’re pleased to announce that Gary Woodring, currently serving his second term as ICE President, has been selected to become the new Executive Director of ICE. Gary formalized his candidacy with the Board simultaneous to his recently announced retirement from Chubb. Click the arrow to the right t