Benchmarking Committee Virtual Roundtable
On June 26, 2018, the Benchmarking Committee hosted a Virtual Roundtable around the topics of Payment Strategy & Customer Experience
. The discussion was presented by a panel including Benchmarking Committee Chair, Debbie Schmaltz, of The Hartford and Member, Jessica Campbell, of Farmers Insurance. The panel also featured Angela Hearst, Senior Learning and Development Specialist, at Farmers Insurance. Over 100 ICE members and their peers participated in a session that included live-polling, chat discussions, and open conversations around the opportunities and challenges organizations are facing in their customer experience & payment strategy. The discussion also featured several key questions/results from the May 2018 joint TRMA/ICE Partnership Rapid Survey.
The Benchmarking Committee strongly encourages everyone to keep an eye out for our next Virtual Roundtable where we hope to have another engaging hour long discussion that will benefit our members and their companies!