Saturday, October 18

5:30 pm Premier Partner Reception (By Invitation Only)


Sunday, October 19

8:00 am Exhibitor Set-Up

9:00 – 11:30 am Conference Sign In

12:00 pm    Optional Events

• Golf – Scramble Format
• Desert Tram Tour

4:30 – 5:30 pm Conference Sign-in

Sunday Evening An opportunity for our Exhibitors to entertain conference attendees


Monday, October 20

8:00 - 9:00 am First Timers Breakfast (By Invitation Only)
This event is for first-time conference attendees. Join us to meet some of the ICE Board of Directors and the Membership Committee! Be prepared for some tips and tricks to maximize your conference experience.

8:00 - 9:30 am Networking Breakfast
Grab your breakfast and connect with colleagues and exhibitors before we officially start the conference.

9:45 - 9:50 am  Conference Kickoff - President’s Welcome
Let’s get this conference started with a brief welcome from President Lisa Cameron.
 
9:50 – 11:15 am Featured Speaker - Steve McClatchy – “Leading Relationships”

11:15 – 11:30 am Antitrust Statement
David Rose, ICE Attorney, presents the annual Anti-Trust policy to guide us throughout the conference.

11:30 am – 12:00 pm Premier Partner and Sponsor Introduction
Gary Woodring, ICE Executive Director, will introduce our Premier Partners, Partners and Exhibitors who support ICE throughout the year.

12:00 – 1:30 pm Welcome Lunch
Network with colleagues, speakers, exhibitors and sponsors… whoever happens to be at your table… while you enjoy a spectacular lunch overlooking the ocean!!

1:30 – 2:30 pm General Session- Line of Business Roundtable Discussions

2:30 – 3:30 pm Exhibit Hall Break
Please visit our exhibitors who are ready to share their products and services to help you with your business needs. Drop off your business cards as you visit them; there just might be a prize in your future!

3:30 – 4:30 pm General Session- Line of Business Roundtable Discussions

6:00 – 9:00 pm Kickoff Event - “We Ride at Dusk” – Coyote Corral, Loews Ventana

Tuesday, October 21

7:45 – 8:30 am Breakfast

8:30 – 9:15 am ICE Business Meeting
It’s our “State of the Association” session. Hear from ICE leaders about the ICE organization.
Closed to Premier Partners, Sponsors and Exhibitors

9:30 – 10:30 am General Session - Featured Speaker – Justin Gress, Vantage Risk Insurance 
“Working Relationships in the Billing and Collections Space”

10:30 – 11:15 am Exhibit Hall Break
It’s another opportunity to chat with our Premier Partners, Partners and Exhibitors and fill up those swag bags!
 
11:15 am – 12:15 pm Topical Roundtable Discussions (Closed to Exhibitors)

• Billing System User Group- Majesco
• Billing System User Group- Guidewire
• Billing System User Group- Duck Creek/Other
• Payment Portals

12:15 -1:15 pm Lunch
Sit where you want and continue your discussions over a delicious lunch!

1:15 - 2:30 pm Topical Roundtables (Closed to Exhibitors)

• Managing Remote Workers/HR Topics 
• Front End Booking 
• Cybersecurity 
• Investigative Tools/Concepts for Internal Collections 

2:30 – 3:30 pm Exhibit Hall Break
Be sure to connect with your favorite Premier Partners, Partners and Exhibitors!
 

3:30 – 4:30 pm General Session- AI Member Initiatives

6:00 – 7:15 pm Prize Winning Cocktail Reception
After a productive day of meetings and events, relax with prize-winning cocktails, Hors D’oeuvres, and conversation! Thanks to our generous exhibitors, you might win a prize as well! Winners must be present to collect your prize!

7:30 – 9:00 pm Recognition Dinner/2026 Announcement
We’re not done yet, but tonight we gather to celebrate all that the conference has afforded so far and to recognize our committees and members. We will announce the much-anticipated ICY awards and announce the site of our 2026 conference.


Wednesday, October 22

8:00 – 9:00 am Committee Breakfasts
Join friends and colleagues for breakfast before the sessions begin. Committee members will be available at marked tables if you are interested in more information about what they do and how you might get involved in ICE!

9:00 – 10:15 am General Session- TBD

10:15 – 10:30 am Break

 

10:30 – 11:45 am Last Call Open Roundtable Discussion (closed to exhibitors)

11:45 am – 12:00 pm Conference Closing